Check your payment details to be sure they’re correct. Also, make sure you're using a reliable internet connection.

To make an in-app purchase you need a reliable internet connection. Make sure you're using a good network, preferrably Wi-Fi instead of data. If you made a purchase but didn’t receive the item, check your e-mail for a receipt from Google Play or the iTunes App Store. If the item is listed and you’re still unable to locate the download, contact us at